Our Promise

We strive to conduct our business to the highest standards, provide a first class service and the best customer outcome.

But don't just take our word for it, see what our intermediary partners say about us.

Read Our Reviews

People

• You will have direct access to a dedicated and qualified account manager who will oversee your application from initial engagement to completion.
• The majority of our people have been with us for more than 10 years, are given the best training available, and are constantly measured on good judgement and customer outcomes.

Speed

• We endeavour to get back to you within 30 minutes of any new enquiry.
• We guarantee a proactive approach to case administration and you will be updated at every key stage of your client’s application.

Solutions

• We will find responsible and affordable products, however complex the scenario – we will get it right for your customer
• We will offer a full explanation, at the earliest opportunity, if the case cannot be placed
• Despite our scale we operate a flat organisational structure so you will never be more than one step away from Director escalation

Whole of Market

• Our technology gives us access to the very best products and we are able to source the products from across the second charge market.
• This means we don't favour any lender and no single lender takes more than an eighth of our business; which is important because no one lender on our panel is cheapest for more than one in eight customers.

The values and behaviours that guide us in all that we do and say

Integrity

We expect everyone who works for us to act with unyielding integrity in everything they do. In short, we do what we say. We walk the talk. We do not accept in any circumstances a nod or a wink or turning a blind eye. We know where our moral compass takes us and we follow that route without compromise.

Honesty

We expect everyone who works for us to tell the truth and act honestly in all their dealings with each other and every client, partner and supplier. In short, we say what we do. Even if we know it will be painful to admit to failings or shortcomings. We always say it as it is.

Equality

We treat everyone who works for us as equal irrespective of age, gender, race, sexuality, ability or anything else. That means equality of opportunity, equality of care and equality of voice. Our group is built on a team ethos that recognises the value of the contribution of everyone on the team. The only hierarchy is that of the quality of the idea. The best idea always wins, whoever thinks of it.

Fairness

We treat our colleagues, clients, partners and suppliers fairly in all our dealings with them. We don’t seek to take unfair advantage, or exploit our position. We want the balance in every relationship to be mutually satisfactory. We want all relationships to be based on mutual benefit and a fair distribution and allocation of the rewards.

Openness and Transparency

We will be open and transparent in all communication, both internally and externally, with all stakeholders, including third parties. As appropriate and fair, we will share good ideas far and wide within the group. Withholding and restricting information is a weakness in management – not a strength.

Humility

We carry out our business in a humble manner. We don’t need the recognition of our peers and the market. We will let the quality of what we do, the strength of our values and the feedback from our people and clients speak for us.

Service

We are here to serve our customers to the best of our ability and recognise that, if we add value and provide great service, we will lay the foundations of a successful business. Much is written about customer service. Little is understood. We understand that great service is the root of our model.

Trust

We want our people, our clients and our partners and suppliers to trust us. For our people, we want to offer them sustainable careers, knowing that they work for a group that cares and that we will put them first. For our clients, we want them to know that they can trust the advice and products we offer on an unconditional basis. For our partners and suppliers we want them to see us as trusted colleagues who work tirelessly to deliver mutually beneficial success.